Policies

Returns & Refunds


Refunds are made at our discretion based on individual circumstances, with proof of purchase only. Once your return has been received, a refund will be issued within 10 business days.

When inquiring for a return, please provide in written format, your Order/ Invoice number and the reason you want to return item in an email sent to [email protected]

 

Original Receipt

The original receipt or packing slip is required for all returns and exchanges.

 

Return & Exchange Period

Unopened products may be returned within 14 days of purchase with proof of purchase. Shipping fees are non-refundable (unless we make a mistake on your purchase).

Opened products may not be returned for any reason due to  health and safety awareness

 

Exchanges: Exchanges can be made under the following conditions:


The item must be unworn, unused, and in its original condition.
The exchange must be requested within 30 days of receiving the item.
Proof of order (receipt) must be presented.
Exchanges are subject to availability. If the desired item is not available, a comparable item may be offered. 
Customers are responsible for all shipping costs associated with the exchange,
unless the exchange is due to a defect or error on our part.

We reserve the right to deny any return or exchange.

 

Risk of Loss

All items purchased from freeespiritu.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass directly to you upon our delivery to the carrier (U.S. Postal Service) and Herbal Spiritus is not liable for the order nor has an obligation to refund the order should the order be lost or damaged while in the possession and care of the carrier.

We may exercise discretion, as a one-time courtesy, to resend or refund  a lost or damaged order in the possession and care of the carrier and predicated upon the customer first filing a claim with the carrier and submitting proof of the filed claim to [email protected]

Processing & Fulfillment

We process all orders within 7-10 business days from the date of your order. We ship Monday-Friday, except Federal Holidays, and we take care to package your items appropriately so that your blends and products arrive in perfect condition.

Please be aware that processing times may be impacted during sale periods, peak times, or otherwise due to increases in order volume.  During these times, there may be an extra 2-3 business days added to fulfillment time.  

Shipping Options

We offer shipping via USPS. Your package will typically ship within 3-4 business days after processing and fulfillment.

Once the mail carrier has your package, we are only able to track your package by its tracking number.

Free Shipping

We offer free shipping for orders over $83.00 US. This offer is based on the total order amount. For the free shipping option, simply input the code "SPIRITUS". Once put in, we will ship your order, at no cost to you. If the code is not put in, you will be charged for shipping.

Damaged & Missing Items

In the event that you receive a damaged item or an item is missing, please refer to our "Risk of Loss"section.

Tracking Your Package

Your shipping confirmation email contains the Tracking Number for your order.  Please allow at least 24 hours for your package to register in the mail carrier system. 

Questions About Your Order

You can email us at [email protected]

For any exchange requests or questions about our policy, please contact us and we will get back to you as soon as we are able. We are committed to ensuring your satisfaction and we appreciate your support.

 

Privacy

 

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use such information in the following ways:

  • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

 

Please note that we may maintain information about an individual sales transaction in order to complete that transaction and for record keeping purposes.

Third Party Disclosures

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Transfer Of Your Personal Information

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Retention of Your Personal Information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Information Regarding Your Data Protection Rights Under General Data Protection Regulation (GDPR)

For the purpose of this Privacy Policy, we are a Data Controller of your personal information.

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it. We may process your personal information because:

  • We need to perform a contract with you, such as when you create a Policy with us
  • You have given us permission to do so
  • The processing is in our legitimate interests and it’s not overridden by your rights
  • For payment processing purposes
  • To comply with the law

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the personal information we have on you
  • The right of rectification
  • The right to object
  • The right of restriction
  • The right to data portability
  • The right to withdraw consent

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We employ third party companies and individuals to facilitate our Website (“Service Providers”), to provide our Website on our behalf, to perform Website-related services or to assist us in analyzing how our Website is used. These third-parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Analytics
    • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
  • Payments processors: We provide paid products and/or services on our Website. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

Contacting Us

If there are any questions regarding this privacy policy you may contact us.